Privacy Policy

1. Information We Collect

We collect the following information to provide our services:

• •Account information: name, email address, password (or Google profile if signing in with Google).
• •Order information: sender name, email, phone; recipient name, address, phone; delivery date; card/ribbon messages.
• •Payment information: processed securely through Stripe. CoteZip does not directly store your credit card number.
• •Address book: delivery addresses you choose to save for future orders.
• •Usage data: anonymized site usage statistics collected through Google Analytics and Meta Pixel (page visits, device info, etc.).

2. How We Use Your Information

• •Processing and fulfilling flower delivery orders.
• •Sending order confirmations, delivery updates, and customer service emails.
• •Managing your account, points balance, and referral bonuses.
• •Improving service quality and analyzing website usage.
• •Complying with legal obligations and resolving disputes.

3. Information Sharing

We share only the minimum information necessary to fulfill your order:

• •Flower delivery partners in Korea: recipient name, address, phone, delivery date, message card content.
• •Stripe: payment processing (Stripe's own privacy policy applies).
• •Supabase: data hosting (US-based servers on AWS infrastructure).
• •Google Analytics / Meta Pixel: anonymized usage statistics.

We do not sell your personal information to third parties.

4. International Data Transfer

CoteZip operates in the United States. Recipient information is transmitted to delivery partners in South Korea to fulfill orders. By using our service, you consent to this international data transfer.

5. Data Security

We apply industry-standard security measures including HTTPS encryption, Supabase Row Level Security for access control, and PCI-DSS compliant payment processing through Stripe. However, no method of internet transmission is 100% secure.

6. Cookies & Tracking

• •Essential cookies: used for login sessions, shopping cart, and language preferences.
• •Analytics cookies: Google Analytics (G-61N8G4QFPW) collects anonymized usage statistics. IP addresses are anonymized.
• •Marketing pixel: Meta Pixel measures advertising performance.
• •Third-party tracking cookies are not used beyond the purposes stated above.

7. Data Retention

Account information is retained until you request deletion. Order records are kept for a minimum of 3 years after order completion for tax and legal requirements. Upon account deletion, personally identifiable information is removed, but anonymized order records may be retained.

8. Your Rights

You have the right to:

• •Request access to the personal data we hold about you.
• •Request correction of inaccurate information.
• •Request deletion of your account and personal data.
• •Object to processing of your data for marketing purposes.

California residents may exercise rights under the CCPA, including requesting disclosure of data collected, deletion, and opting out of data sales. CoteZip does not sell personal data.

9. Children's Privacy

CoteZip is not directed at children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Policy

If we update this policy, revised terms will be posted on this page. We may notify you by email for significant changes.

11. Contact

For questions about this Privacy Policy or to exercise your rights, contact us at info@cotezip.com.

CoteZip · MathToML LLC