Frequently Asked Questions

You order and pay from the US with your US credit card. We deliver fresh flowers to your loved ones in Korea through our local florist network. Same-day delivery is available for orders placed before 5:00 PM KST.

CoteZip is pronounced like "kkot-jip" (꽃집), which means "flower shop" in Korean. Our full name is 꽃집닷컴 (cotezip.com) — your online flower shop for Korea.

We deliver nationwide across Korea, including major cities and most regional areas. Remote areas and islands (Jeju, Ulleungdo, etc.) may require additional delivery time and shipping fees.

Orders placed before 5:00 PM KST (Korea Standard Time) are eligible for same-day delivery in major areas. Orders after the cutoff will be delivered the next day.

We accept all major US credit/debit cards, Apple Pay, and Google Pay through our secure Stripe payment system. All prices are in USD.

We accept cancellation and change requests only during our US business hours, Monday to Friday, 10:00 AM to 5:00 PM Eastern Time (ET). A request sent outside these hours counts as received at the next opening time (10:00 AM ET on a weekday), and it must be received at least 5 hours before the desired delivery time in Korea. Korea is 13 hours ahead of ET during US daylight saving time and 14 hours ahead during standard time. For example, a request sent Friday evening or over the weekend (ET) counts as received Monday 10:00 AM ET, which is around midnight Monday night in Korea, so it is in time only for deliveries on Tuesday or later in Korea. You can cancel only if your order has not yet entered the "Preparing" stage and your request meets the 5-hour rule. Once the order is Preparing, it cannot be cancelled at your request, and changes may be difficult. Please send cancellation or change requests to info@cotezip.com.

Due to the perishable nature of flowers, we cannot accept returns or exchanges for a change of mind. If an order is cancelled before it enters the "Preparing" stage because the order information you entered was incorrect or the recipient could not be reached, we refund the order amount minus a 3.5% payment processing fee. After the order enters "Preparing", no refund is given if delivery fails or goes to the wrong place because the information you entered (such as the address or contact number) was incorrect or the recipient could not be reached. If delivery is not completed due to our or the florist's fault, or the flowers arrive severely damaged, we will arrange a replacement or a full refund. For damaged flowers, please contact us at info@cotezip.com within 24 hours of delivery with photos.

Flower arrangements may vary slightly from the photo depending on regional availability and season. The overall style, color scheme, and volume will be similar. For specific flowers (e.g., freesia, tulips), the order may be automatically cancelled if they are out of season. We will notify you promptly in such cases.

Yes, we offer both celebration wreaths (grand openings, promotions, weddings) and condolence wreaths (funerals, memorials). Ribbon messages are included.

Of course! You can write your card message in Korean, English, or both. Your heartfelt message will be printed on a card and delivered together with the flowers.

No. No phone verification or PASS authentication is required for payment. You can order with just your US phone number and email. You may optionally provide the recipient's phone number to help ensure smooth delivery.